Privacy Policy

This privacy policy explains how Key Master Ltd ("we", "us", "our") collects, uses, stores and protects your personal information when you use our website (https://www.keymaster.org.uk) or engage our automotive locksmith services.

We are committed to protecting your privacy and handling your data in a transparent and lawful manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

When you contact us or use our services, we may collect the following personal information:

Your name, telephone number and email address when you make an enquiry or book a service.

Your vehicle registration, make and model when we attend a job.

Your address or location when we provide a mobile service.

Payment information when you pay for our services.

We may also collect technical data automatically when you visit our website, including your IP address, browser type, pages visited and time spent on the site.

We use your personal information for the following purposes:

To provide and deliver the automotive locksmith services you have requested.

To communicate with you about your enquiry or booking.

To send you a quote, invoice or receipt.

To verify vehicle ownership for security purposes.

To improve our website and services.

To comply with legal and regulatory obligations.

We will never sell, rent or share your personal information with third parties for marketing purposes.

We process your personal data on the following legal grounds:

Contract: where processing is necessary to perform the service you have requested.

Legitimate interest: where we have a genuine business reason to process your data, such as improving our services or preventing fraud.

Legal obligation: where we are required to process data by law.

Consent: where you have given us explicit permission, such as opting in to marketing communications.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected.

Customer records relating to completed jobs are retained for a period of 6 years in line with legal and accounting requirements.

Enquiry data where no service was provided is deleted after 12 months.

You may request deletion of your data at any time by contacting us.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction.

Access to personal data is restricted to authorised personnel only.

Our website uses HTTPS encryption to protect data transmitted between your browser and our server.

Under UK GDPR, you have the following rights:

The right to access the personal data we hold about you.

The right to request correction of inaccurate data.

The right to request deletion of your data.

The right to restrict or object to processing.

The right to data portability.

The right to withdraw consent at any time.

To exercise any of these rights, please contact us at [email protected] or call 07713 582383.

Our website uses cookies to improve your browsing experience and analyse website traffic. For full details on how we use cookies, please see our Cookie Policy.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date.

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

Key Master Ltd

Phone: 07713 582383

Email: [email protected]