Terms & Conditions

These terms and conditions govern your use of the Key Master website and our automotive locksmith services. By using our website or engaging our services, you agree to these terms in full.

Key Master Ltd is a mobile automotive locksmith service operating across Kent and South East London.

We provide mobile automotive locksmith services including emergency car key replacement, vehicle entry, key cutting and programming, van key replacement and van security upgrades.

All services are provided at the customer's location by our trained and insured technicians.

We reserve the right to refuse service where we cannot verify vehicle ownership or where we believe a request may be unlawful.

We provide verbal or written quotes before commencing any work. The quoted price includes all parts, labour and programming unless otherwise stated.

Quotes are valid for the job described at the time of enquiry. If additional work is required beyond the original scope, we will inform you and provide a revised quote before proceeding.

In some cases, the final price may vary from the initial estimate if the job proves more complex than anticipated. We will always discuss this with you before additional charges apply.

Payment is due upon completion of the work unless otherwise agreed in advance.

We accept payment by cash, bank transfer and major debit/credit cards.

For fleet or corporate clients, we may offer account terms by prior arrangement.

For security purposes, we require proof of vehicle ownership before providing any key replacement or vehicle entry service.

Acceptable forms of proof include a valid driving licence matching the registered keeper, the vehicle registration document (V5C), or other documentation confirming your entitlement to access the vehicle.

We reserve the right to refuse service if satisfactory proof cannot be provided.

All keys supplied and programmed by Key Master carry a warranty covering manufacturing defects in the key blade and electronic components.

Security products fitted by us (locks, deadlocks etc.) carry the manufacturer's warranty which we will honour on their behalf.

Warranty does not cover damage caused by misuse, accidental damage or normal wear and tear.

If you experience any issue with a key or product we have supplied, contact us and we will arrange to inspect and resolve the problem.

We carry full public liability and professional indemnity insurance.

Our liability is limited to the value of the service provided. We are not liable for indirect or consequential losses.

We take every care to avoid damage to your vehicle during our work. In the unlikely event of damage caused by our actions, please notify us immediately so we can resolve the matter.

If you need to cancel a booked appointment, please give us as much notice as possible.

For emergency callouts where our technician is already en route, a cancellation fee may apply to cover travel costs. This will be communicated to you at the time.

We reserve the right to cancel or reschedule appointments due to unforeseen circumstances. In such cases, we will contact you as soon as possible to rearrange.

The content on our website is provided for general information purposes. While we make every effort to keep it accurate and up to date, we do not guarantee that all information is complete or error free.

You may not reproduce, distribute or republish content from our website without prior written consent.

We are not responsible for the content of external websites linked from our pages.

These terms and conditions are governed by the laws of England and Wales.

Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about these terms, please contact us:

Key Master Ltd

Phone: 07713 582383

Email: [email protected]